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By Placing an order with B's Bakes you agree to all the terms and conditions outlined.:
The price for the cake is non negotiable and will be stated in your quotation, this may be in the form of an Email, Facebook message or a paper copy. Your quote is valid for 30 days following your enquiry or consultation. When ordering the cake you agree to pay the deposit and the full balance to B’s Bakes as stated on the order form / invoice, this may also be in the form of an Email, Facebook message or a paper copy, by the dates stated.
If you are redeeming an offer you MUST state this at the time of quotation.
B's Bakes reserves the right to refuse an order based on the discretion of the owner.
Your quotation remains valid for 1 month for a wedding cake and 14 days for a celebration cake or cupcake. A deposit is to be paid within 1 month of a wedding cake quote and 14 days of a celebration cake or cupcake quote in order to ensure the quoted price is the price you will pay. A quotation does not guarentee your date will remain available. No dates are reserved or orders secured without a reservation fee or a 50% deposit, please see below.
Payment may be made by:
Bank transfer (By a minimum of one week before the date of collection or delivery), Cash, Cheque (To be made payable to Miss R Page and must clear by a minimum of 1 week before the cake delivery/collection date.)
All cake orders require a non-refundable deposit of 50% of the total cost. For celebration cakes or cupcakes ordered less than 1 week in advance or wedding cakes ordered less than one month in advance the full cost of the cake is taken as a non-refundable deposit by the payment methods outlined above. The remainder of the price is due one week prior to collection in the case of celebration cakes and cupcake orders or by 4 weeks before the delivery or collection of a wedding cake. All deposits are non-refundable and no date or cake order is secured until a deposit has been received.
For celebration cakes, cupcakes and seasonal cakes a £15 non refundable deposit will secure your date until 1 month before your date of choice, by which time a non refundable deposit of 50% of the quote price is required. For wedding cakes a £100 non refundable deposit will secure your date until 6 months before your date of choice by which time a non refundable deposit of 50% of the quote price is required. Your date reservation deposit does not secure your quotation price, quotes for wedding cakes are valid for 1 month and for celebration cakes or cupcakes are valid for 14 days - see above for full details.
As of 1st January 2016 consultations are subject to a £10 non refundable charge to secure your appointment, this is deducted from cake orders placed following a consultation. Payments for consultations should be received and cleared no later than 10 days prior to your consultation date. Payment details can be found at the bottom of the consultation form. Failure to attend your appointment without 72 hours notice of cancellation will mean that any rescheduled appointment is subject to an additional £10 non refundable charge. Rescheduled appointments must be made for a date within 2 weeks of your initial appointment and can only be rescheduled once before an additional £10 non-refundable charge is applied. Your appointment is scheduled to last one hour so please remember that there may be other appointments after yours and so late arrival may result in your appointment being cut short, there is no refund offered for late arrivals or cancellations.
It is the responsibility of the customer to ensure that payment can be made by the due date. In the event that any payment is not received by the due date the cake and it’s decorations will not be made until payment is received. This could result in the design of your wedding cake being compromised as there may not be enough time to make decorations for the cake in the event of late payment. The customer will be responsible for the payment of any additional charges which have been incurred as a result of payment failure.
By collecting and leaving the premises with your cake you are confirming that you have received your cake(s) in good condition and as specified to the best of B’s Bakes ability. B’s Bakes accepts no responsibility for any damage to cakes once they have left B’s Bakes premises.
Delivery and Setting Up (Wedding Cakes only)
Delivery and set up is included on wedding cakes of £185 and over to venues within 25 miles of B's Bakes, for venues exceeding this a 50p per each additional mile charge applies. Wedding cakes under £150 are for collection only, delivery may be available at the owners discretion.
Should you require your cake to be delivered this must be arranged at the time of ordering. B’s Bakes will deliver and set up your cake as agreed and will want to ensure it is displayed at its best. It is therefore, your responsibility to ensure you have provided the set-up details and arrangements made with the venue for the location and display of your cake. B’s Bakes cannot be held responsible for the location of the cake at the venue. Please ensure that the display location is level, stable and strong enough to hold the cake.
Please also remember that chocolate/buttercream cakes can melt and sugarpaste cakes may sweat in warm conditions such as inside a marquee on a hot summer’s day, or when set up in direct sunlight.
If a cake is to be delivered and set up by B’s Bakes, a signature will be required from someone at your venue confirming the cake has been received and set up in good condition. A photograph of the cake will be taken prior to departure by B’s Bakes to verify that the cake has been set up and left in good condition.
Once the cake has been collected or delivered, set up and signed for, B’s Bakes is unable to accept liability for any interference with or damage to the cake thereafter.
Cancellation must be made in writing either via email, post or a facebook message.
Wedding cake cancellations;
As your wedding cake booking is reserved solely for you and certain components for your cake(s) may be ordered or made months in advance, the following conditions are implemented when an order is cancelled:
- Cancellation 3 months from the delivery date – 50% of the total cost will be payable (non-refundable Deposit)
- Cancellation 1-3 months from the delivery date - 75% of the total cost will be payable
- Cancellation 0 to 4 weeks from the delivery date – 100% of the total cost will be payable
Celebration cake cancellations:
- Cancellation over 1 week before - 50% of the total cost will be payable (non-refundable Deposit)
- Cancellation 0 - 7 days before - 100% of the total cost will be payable
All deposits are non refundable and no date or cake order is secured until a deposit has been received.
B's Bakes reserves the right to cancel a booking when situations beyond our control take place for example ill health or fire. In these circumstances all money taken will be refunded in full.
In the unlikely case of a problem with your cake, please contact B’s Bakes immediately so the problem can be resolved! If you are unhappy with your cake for any reason or would like a refund, for celebration cakes you must contact B's Bakes within 24 hours of cake collection or for wedding cakes you must contact B's Bakes on the date of your wedding. Without proof that you are unhappy with the cake and that you will not be using it for your event, we will be unable to refund any of your payment. Refunds are at the discretion of B’s Bakes.
It is the customer's responsibility to read through the quotation and design thoroughly before ordering a cake. If an amendment is required this must be confirmed in writing either via email, post or a facebook message.B's Bakes will endeavour to accommodate the changes as much as possible, in some cases it may not be possible to meet the requirements of the changes due to the nature of the request or the notice given. In the case of all changes the price may be altered accordingly. No alterations can be accepted within 7 days of your collection / delivery date in the case of celebration cakes and 4 weeks in the case of wedding cake.
Fresh flowers are not included in the price of the cake. B's Bakes is able to work alongside the florist of your choice, however, we expect you to make all the necessary arrangements. We do ask that details of your florist be provided to arrange a set up time convenient for your florist, ourselves and the venue. B's Bakes does not accept any responsibility for your cake following the addition of a floral arrangement implemented by ourselves, the florist or anyone else.
B's Bakes does not accept any responsibility for any damage to your cake that occurs through the floral arrangement implemented by your florist.
Offers & Vouchers
When redeeming an offer ran by B’s Bakes it may not be used in conjunction with any other offer. It MUST be stated at the time of quotation that you are redeeming an offer, failure to do so may lead to B’s Bakes not honouring the discount. Offers are ran solely by B’s Bakes. All offers are subject to date availability.
If using Maddie Parker Photography’s 10% discount the following terms and conditions apply:
Proof of purchase (or confirmation from Maddie) of a photo shoot with Maddie Parker Photography must be provided.
To redeem the offer orders must be placed within 3 months of booking your photoshoot.
The offer is limited to one cake per photoshoot and it MUST be stated at the time of quotation that you are redeeming the discount.
The offer is limited to the cost of the cake as detailed in your quotation, delivery fees and the cost of personalised toppers or flowers are not included.
B’s Bakes supplies a list which states the allergens which are contained in the ingredients, however, this does not guarantee that the cake is free of all other allergens as allergens are handled in the kitchen. B’s Bakes does not offer allergen free cakes at the moment.